FAQ

In most cases, you will be able to get a prescription from the doctor online. You may ask the doctor to forward your prescription or order you a refill to a pharmacy of your choice. Many pharmacies offer free medicine delivery services so you do not have to leave your house.

Yes. SafeMedToGo uses a secure connection to initiate the call. All conversation details are kept confidential and we do not keep any content in our servers. You have complete control over the conversation.

It is very easy to book an appoint. You only need to register with your information and OHIP# number and leave the rest for us. Click here to learn more about the process.

Yes. You may choose to select any doctor as long as they are available at the time. You may also register in a wait list to see a specific doctor.

Yes. Telemedicine is the delivery of healthcare and other health-related services using interactive text, audio, and video technology. As long as your provide covers this service, you are able to use it at anytime. Residents of Ontario are covered through OHIP. Click here to learn more about Telemedicine coverage in Ontario.

Yes you do. Once you register, you are presented with a list of available doctors, languages they speak and the waiting queue on each doctor. You may choose any doctor you wish.

Absolutely not. You have the choice of using the video or audio call feature with our doctors. All conversations are private and confidential.

Our staff are available to help you. We respond to most inquires within 24 hours or else. If you have a question, please click here.